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Privacy Policy

GENERAL PROVISIONS

Carusell L.L.C-FZ, Company number 2529989 ("Company", "we", "our", or "us") regularly collects and uses personal information ("personal data") through our services, mobile apps, software, and website.

We are committed to safeguarding your data in accordance with the laws of the UAE. This Privacy Policy ("Policy") outlines how we collect, use, and protect your personal data.

By using our services, you agree to this Policy.

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WHAT WE MEAN BY PERSONAL DATA

We collect the following types of data:

  • Full name, date of birth, passport details
  • Email address and phone number
  • Residence or company location
  • IP address, device/browser data, operating system
  • Website activity
  • Messages to sellers or support
  • Payment and transaction details

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HOW WE USE YOUR DATA

Your data may be:

  • Collected, stored, organized, updated
  • Used for transactions and service access
  • Shared with technical partners (e.g., hosting providers)
  • Analyzed for improvement and performance

You consent to data processing when:

  • You register, submit forms, or click action buttons on our site

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WHAT PERSONAL DATA MAY BE COLLECTED

Data Type | Examples

Personal Data | Name, passport, ID, birthdate, gender, address, company data, contact info

Account Info | Login, email, phone, password, support history

Contracts | Info submitted during public offer acceptance

Survey Results | Feedback from service or marketing surveys

Marketing Data | Information from our marketing activities

Promotions | Participation in bonuses, offers, quizzes

Questionnaires | Education, citizenship, family, photos, etc.

Partners | Data from verified partners or third parties

Cookies | Usage behavior and preferences

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USE AND PURPOSE OF DATA PROCESSING

We collect and use data to:

  • Identify you and manage your account
  • Process payments and services
  • Improve features and content delivery
  • Monitor user activity for analytics
  • Send updates, newsletters, and offers
  • Share behavior data (e.g., via Google Analytics)

We do not collect:

  • Racial, political, religious, or biometric data

Data is stored and processed according to the UAE law and our agreements with you.

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THIRD-PARTY SHARING & CONDITIONS

Your data may be shared only when:

  • You give clear consent
  • It’s necessary for service delivery
  • Required by law or court order
  • It protects legal rights or helps resolve disputes

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YOUR RIGHTS

You have the right to:

  • Access your data and understand its use
  • Request corrections with valid proof
  • Ask for deletion if data was collected unlawfully
  • Withdraw consent (with legal exceptions)
  • Protect your rights under the UAE law

To exercise your rights, contact us through the feedback form.

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DATA SECURITY MEASURES

We implement organizational and technical measures to:

  • Prevent unauthorized access
  • Avoid data destruction, modification, or theft

All third parties who handle your data are required to follow this Policy.


POLICY UPDATES & JURISDICTION

We may update this Policy to reflect legal or operational changes.

We will notify you of significant updates via email or on the platform.

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All matters related to this Policy are governed by the laws of the UAE.

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If you do not agree with any part of this Policy, please do not use our services.